Shaw’s 24/7/365 Support… Hardly

Posted on April 26, 2008 by Rosalind  
Filed Under Customer Diservice |

I run an online business which means that I need to be connected to the Internet when I work.

So, when I got up at 5AM this morning and discovered that I had no Internet connection, I did the standard checks to make sure that the problem wasn’t on my end — ie. I rebooted both my computer and the modem.

After that didn’t resolve the problem, I phoned Shaw.

After hearing how I could buy access to last night’s sports event and that folks in Merritt and Trail could experience some problems with connectivity (but their technical staff was working on the problem) I then went through four different “press 1, 2 or 3″ choices at which point the phone on their end started to ring.

The phone rang and rang and rang some more. I let it ring for 15 minutes before the automated system finally hung up on me.

I did that 3 times and NEVER reached Shaw’s technical support staff.

So much for Shaw’s statement about their “24/7/365 customer service commitment” or the fact that Technical Support (24/7/365) is posted in bold right beside the technical support telephone number on their site.

BOO Shaw… you let me down yet AGAIN!!!

Comments

Leave a Reply